Requesting a Return

  • To initiate a return, please contact Perth Garage Door Parts and request access to our returns system. Returns submitted outside of our approved process may not be accepted or processed.
  • Once your request has been received, our team will assess the application and respond within two business days with further instructions and return authorization details.
  • Faulty or Defective Products
  • If you believe an item is faulty, damaged, or defective, please notify us as soon as possible.
  • To assist with the assessment and warranty process, we may request supporting evidence, including photographs and/or videos showing the issue. This information helps us determine the most appropriate resolution.
Preparing Your Return

Customers are responsible for ensuring returned items are packaged safely and securely to prevent damage during transit.

Products that arrive damaged due to inadequate packaging may affect the outcome of the claim and may result in a repair, replacement, store credit, or adjusted refund at our discretion.

Approved refunds are generally processed within 10 business days after the returned goods have been received and inspected.

Return Shipping

Return shipping costs are the responsibility of the purchaser unless otherwise required by Australian Consumer Law.

The correct return address will be provided during the return authorization process. Sending products to an incorrect location may result in delays while the item is redirected to the appropriate facility.

Prepaid Return Labels

Where available, our returns system may offer a prepaid return label for customer convenience. The cost of the label will be deducted from the final refund amount.

For returns valued under $75, customers may choose to arrange their own shipping through a carrier of their choice.

Customer-Arranged Shipping

If a prepaid label is not available, we will provide the correct return address and instructions for returning the product directly.

Inspection and Processing Timeframes
Once a returned item arrives at our facility, it will undergo inspection by our service team.
Assessment and resolution are generally completed within 10 business days; however, processing times may vary depending on product type, volume of returns, and supplier requirements.

Change of Mind Returns:

Perth Garage Door Parts may accept returns for purchases made in error or where the customer has changed their mind, provided all of the following conditions are met:

  • Notification of the return request must be made within 30 days of receiving the item.
  • The product must be returned at the customer’s expense.
  • The item must remain unused, unopened, unworn, and free from damage.
  • All original packaging, accessories, manuals, tags, and included components must be returned.
  • The product must be suitable for resale upon receipt.
  • Items must be packaged appropriately to protect them during transit.
  • Labels, tape, stickers, or writing must not be applied directly to the product or its original retail packaging.
  • Returns are accepted only from within Australia.

Failure to meet these requirements may result in the return being declined or a reduction in the refund amount.

Fees and Refund Adjustments

Orders Shipped with Free Delivery

Where an order originally qualified for free shipping, a deduction of up to 20% of the purchase price may be applied to recover freight, handling, and administration costs incurred by Perth Garage Door Parts.

Orders with Paid Shipping

For orders where shipping was paid separately, a restocking and processing fee may apply. This fee will generally be less than 20% of the purchase value.

Large or Heavy Items

Products weighing more than 1kg or classified as bulky items may be subject to a 20% restocking fee regardless of the shipping method selected at the time of purchase.

Non-Refundable Shipping Charges

Original shipping costs are not refundable. Any expenses incurred when returning an item are also non-refundable